PHARMATELL – PRIVACY POLICY

Version: 2026.01

Effective Date: 1 February 2026

This Privacy Policy explains how PharmaTell B.V. processes personal data of third parties in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This policy applies to all processing of personal data by PharmaTell other than processing relating to its employees, applicants and internal staff, for which a separate privacy notice applies.

 

1. Who we are

PharmaTell B.V. (“PharmaTell”, “we”, “us” or “our”) is a private limited liability company incorporated under the laws of the Netherlands, with its registered office at De Stuwdam 69F, 3815 KM Amersfoort, the Netherlands, registered with the Dutch Chamber of Commerce under number 32096432.

Website: https://www.pharmatell.com

Contact: info@pharmatell.com

For the purposes of the GDPR, PharmaTell is the data controller for the processing activities described in this Privacy Policy.

 

2. Scope of this Privacy Policy

This Privacy Policy applies to the processing of personal data of: - visitors to our website; - business contacts, prospects and customers; - Authorized Users who access PharmaTell Studio on behalf of a subscriber; - other third parties who interact with PharmaTell in a professional context.

This Privacy Policy does not apply to employees, job applicants or contractors acting as staff of PharmaTell.

 

3. Categories of personal data

Depending on how you interact with PharmaTell, we may process the following categories of personal data: - identification and contact details (such as name, business email address, company name, job title, telephone number); - account and authentication details (such as usernames, encrypted passwords and access credentials); - usage and technical data (such as log files, IP address, device and browser information, timestamps and interaction data); - communications (such as emails, support requests and other correspondence); - marketing and preference data (such as newsletter subscriptions and communication preferences).

We do not intentionally process special categories of personal data (as defined in Article 9 GDPR).

 

4. Purposes of processing and legal bases

     4.1 Website visitors

When you visit our website, we process personal data: - to operate, secure and maintain the website; - to analyse and improve website performance; - to respond to inquiries submitted via contact forms; - to manage cookies and similar technologies.

The legal bases for this processing are: - our legitimate interests in operating and improving our website (Article 6(1)(f) GDPR); - taking steps at your request prior to entering into a contract (Article 6(1)(b) GDPR); - your consent, where required under applicable cookie laws (Article 6(1)(a) GDPR).

 

     4.2 Authorized Users of PharmaTell Studio

If you access PharmaTell Studio as an Authorized User, we process personal data: - to provide secure access to the platform; - to authenticate users and manage accounts; - to monitor usage for security, integrity and performance purposes; - to provide support and respond to requests; - to improve the functionality and quality of PharmaTell Studio.

The legal basis for this processing is our legitimate interests (Article 6(1)(f) GDPR) in providing a secure and reliable professional data platform, in a strictly business-to-business context.

 

     4.3 Customers, prospects and business contacts

We process personal data of customers, prospects and other business contacts: - to manage contractual relationships; - to provide services and customer support; - to maintain business administration; - to communicate about our products and services.

The legal bases for this processing are: - performance of a contract or steps prior to entering into a contract (Article 6(1)(b) GDPR); - our legitimate interests in maintaining business relationships (Article 6(1)(f) GDPR); - compliance with legal obligations (Article 6(1)(c) GDPR).

 

     4.4 Marketing communications

We may use your business contact details to send communications about our own similar products and services. This processing is based on our legitimate interest. You may opt out at any time by using the unsubscribe link included in our communications or by contacting us.

Where consent is legally required, we will obtain your consent before sending marketing communications.

 

5. Cookies and similar technologies

We use cookies and similar technologies on our website and, where applicable, within PharmaTell Studio. For detailed information about the use of cookies, the types of cookies used and how you can manage your preferences, please consult our Cookie Policy, which is made available on our website.

 

6. Sharing of personal data

We may share personal data with: - service providers and processors who support our IT systems, hosting, analytics, customer support and security; - professional advisers (such as legal or financial advisers), where necessary; - public authorities or regulators, where required by law.

All processors act under our instructions and are bound by appropriate contractual data protection obligations.

 

7. International transfers

Where personal data is transferred outside the European Union or the European Economic Area, we ensure an adequate level of protection by relying on: - adequacy decisions of the European Commission; or - appropriate safeguards, such as the Standard Contractual Clauses adopted by the European Commission.

Further information on international transfers can be obtained by contacting us.

 

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account: - the nature and purpose of the processing; - applicable legal and regulatory requirements; - limitation periods and potential disputes.

Where specific retention periods apply (for example for financial administration), we comply with applicable statutory retention obligations.

 

9. Your rights

Under the GDPR, you have the right to: - access your personal data; - have your personal data rectified; - have your personal data erased; - restrict the processing of your personal data; - object to processing based on legitimate interests or for direct marketing; - receive your personal data in a structured, commonly used and machine-readable format, where applicable; - withdraw your consent at any time, where processing is based on consent.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence or place of work.

 

10. Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be made available on our website.

 

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@pharmatell.com